Terms & Conditions

These terms are an agreement between you and Neem Health ("Neem Health", "we", "us", "our") covering the Gia app, the Gia website and the Gia waitlist (together, "Gia"). By creating an account or using Gia, you agree to them. If you do not agree, do not use Gia.

Our Privacy Policy (https://www.trygia.ai/privacy) explains what we collect and how we handle it. It is part of this agreement.

Gia is not a doctor, a medical provider or a medical device, and it is not FDA-cleared. Gia does not diagnose conditions, prescribe or recommend treatment, and does not practise medicine. Nothing Gia shows you is medical advice, and nothing in Gia is a substitute for the judgement of a licensed clinician who knows you.

Gia helps you keep your own health information in one place, prepare for appointments, record and summarise them with your clinician's agreement, and read published health information with its sources attached. Decisions about your care are between you and your clinician.

In an emergency, or if you think you may be in danger, call your local emergency number or go to an emergency department. Do not use Gia.

Gia's answers, insights, visit preparation, visit summaries and document reading are produced by AI models operated by other companies. Gia asks your permission before any of your information is sent to them, and you can withdraw it at any time in Profile › Settings › Privacy and data › AI data sharing. Gia's features do not work without that permission, because those features are AI.

What is sent. Only the parts a given request needs: what you type or say to Gia; relevant parts of your health profile, logs, notes and connected health data such as Apple Health; lab results and documents you add; and visit recordings, transcripts and the notes you take.

Who receives it. Microsoft Azure OpenAI Service (OpenAI GPT models hosted by Microsoft) writes Gia's answers, insights, visit preparation and summaries, runs voice calls with Gia, and reads your documents. Anthropic (Claude models) handles the same kinds of requests where a Claude model answers them better; Gia chooses between these model providers per feature, and both may see the categories of information listed above. Microsoft Azure AI Speech turns visit recordings into transcripts. Microsoft Azure AI Document Intelligence reads the text in lab reports and documents you upload. Search services (Brave, Exa, Tavily) and public medical libraries (MedlinePlus, Europe PMC, openFDA) receive only a short search phrase with your name and personal details removed first, to find the published sources Gia cites; they never receive your records.

Under Microsoft's Azure OpenAI terms, the information Gia sends is not used to train AI models and is not made available to OpenAI; Microsoft may retain it for a limited period solely to detect and prevent abuse. Under Anthropic's commercial terms, what Gia sends is not used to train Anthropic's models. Our Privacy Policy describes all of this in full, and we will name any new AI provider there and in the app before it receives anything about you.

AI output can be wrong, incomplete or out of date, including in ways that look convincing. Gia attaches the published sources behind its health information so you can read them yourself, and shows when an answer has no sources attached. Check anything that matters with your clinician before you act on it. You are responsible for how you use what Gia gives you.

You must be at least 18 to use Gia. Gia is available in the United States; we do not offer it to users elsewhere.

Signing in uses Sign in with Apple or a one-time code sent to your email address. Keep access to that address and to your device secure; anyone who has them can reach your health information. Tell us at admin@neemhealth.ai if you believe someone else has used your account.

One account is for one person. Do not use Gia to hold or manage another person's health information without their knowledge and agreement.

Gia can record a medical appointment when you start the recording. Consent to record is yours to obtain. Recording laws differ by state and country, and some clinicians and clinics do not permit it. Before you record, ask the people in the room, and stop if anyone objects; Gia's notes-only mode works without recording. You are responsible for complying with the recording laws that apply to you.

Audio you record is uploaded so it can be transcribed and speakers told apart, then deleted after 7 days; the transcript and summary stay in your record until you delete them. See the Privacy Policy for detail.

You keep everything you put into Gia: your notes, documents, recordings and records remain yours. You give us permission to store and process them only to provide Gia to you, as described in the Privacy Policy, including sending the relevant parts to the AI providers named there once you have allowed it.

You confirm that you have the right to give us what you upload or connect, and that it is accurate as far as you know. Gia's output is only as good as what it is given.

Gia is currently free. If we introduce paid features, we will say so clearly before you are charged, and any purchase made inside the iOS app will be handled by Apple under Apple's own terms. We will not charge you for anything you have already been given for free without telling you first.

Do not use Gia to give medical advice to other people, or hold it out as clinical care; upload another person's health information without their agreement; attempt to break, overload, reverse-engineer or gain unauthorised access to Gia or its infrastructure, or probe its security without our written permission; use Gia to break the law or infringe anyone's rights; or use Gia's output to train a competing model, or scrape it in bulk.

We may change, suspend or discontinue parts of Gia as the product develops. We try to keep Gia running, but we do not promise it will be uninterrupted or error-free, and features that depend on other companies (wearables, calendars, health records, AI providers, app stores) can change or stop outside our control.

If we make material changes to these terms, we will update the date above and, where appropriate, tell you directly. Continuing to use Gia after a change means you accept it.

You can stop using Gia at any time, and delete your account in the app under Profile › Settings › Privacy and data › Delete my account. Deletion is scheduled 30 days out so you can change your mind by signing back in; after that it is permanent. See the Privacy Policy for what survives deletion and why.

We may suspend or end your access if you breach these terms, if we are required to by law, or if we discontinue Gia.

To the fullest extent permitted by law, Gia is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty as to the accuracy, completeness or clinical validity of anything Gia produces. We do not guarantee any particular health or care outcome.

To the fullest extent permitted by law, Neem Health will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or any harm arising from a decision about your health made on the basis of Gia's output. Our total liability for any claim relating to Gia is limited to the greater of the amount you have paid us in the twelve months before the claim, or US$100.

Some jurisdictions do not allow the exclusion of certain warranties or liabilities. Where that applies to you, these limits apply only as far as the law permits, and nothing here excludes liability for fraud, or for death or personal injury caused by our negligence.

You agree to indemnify and hold Neem Health harmless from any claim arising out of your breach of these terms, your violation of any law (including recording laws), or health information you upload or connect without the right to do so.

You and Neem Health, not Apple, are the parties to this agreement. Apple has no obligation to provide any support or maintenance for Gia. If Gia fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to Gia. Neem Health, not Apple, is responsible for addressing any claim relating to Gia, including product liability, any failure to conform to legal or regulatory requirements, and claims under consumer protection or privacy law. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

You confirm you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

These terms are governed by the laws of the State of New York and the United States, without regard to conflict-of-laws principles. Any dispute will be brought in the state or federal courts located in New York, and you and Neem Health each consent to their jurisdiction.

Questions about these terms? Reach us at admin@neemhealth.ai.